Shipping&refunds

Refunds

Do you accept refunds or returns?
All sales on here are final! I do not accept returns or exchanges. All item descriptions, sizes & details are made as clear as possible on each of the listings. Please make sure to read them over before making a purchase!

Shipping

Where do orders ship from?
I’m based in Canada, so all orders ship from Ontario!

Do you ship internationally?
I only ship to Canada & the USA.

I’ve placed an order! When will you ship it?
Shea Crochet is an independently-owned business, which means everything is made, packed & shipped by me! I always aim to ship orders as quickly as possible, so usually within 2-4 days.
During certain times of the year surrounding holidays (Christmas, etc) - it may take a few extra days. This is mainly due to post office closures &/or shortened hours.

How long will it take for my order to arrive?
Canada: 2-10 business days after shipment.
United States: 5-15 business days after shipment.
I always provide tracking unless otherwise stated!

What happens if my package goes missing?
If there are any problems with your tracking, please contact your local post office. Unfortunately, I’m not responsible for packages once they’ve been dropped off at the post office. I do not have the time or resources to call these locations for you. Sometimes parcels can take longer to arrive, but it’s extremely rare that they end up ‘lost’ or ‘missing’.